RETURN POLICY

HAD A CHANGE OF HEART OR NEED TO EXCHANGE - NO PROBLEM!

If you are not completely satisfied with your purchase, we will gladly offer a full refund for all returns for up to 7 days from the date of delivery or order date whatever is the stage of order. **(excluding the items below)

IMPORTANT ***All returns must be in resalable condition and in the original packaging****

Available Options

Exchange

Refund

Guidelines:

All Clearance Items are FINAL SALE and non-refundable

All Mirrored Products are FINAL SALE and are not eligible for returns or store credit

All Customized Items are FINAL SALE

Full Priced Items - Full Refund within 7 days of Order or Delivery Date (depending on the stage of order)

Sale Items - Exchange/Store Credit within 7 days of Order or Delivery Date (depending on the stage of order)

All returns must be postmarked (if couriered) or sent back for shipping (if furniture) within seven (7) days of delivery to receive a store credit or refund if applicable.

Merchandise must be unworn, unwashed, undamaged, unused, in the original packaging, unsoiled and in resale condition.

Manufacturer tags, labels and any other applicable accessories must be in-tact and untampered with.

Damaged/Defective Items

At Maison FW Luxe our customers experience and satisfaction is a top priority. Damaged/Defective items should be reported to us immediately (before returning) to ensure your refund or exchange is properly processed.

We take careful steps and review each item to ensure that these precious pieces are in perfect conditions prior to shipment. If in the unlikely situation that you item has arrived damaged due to shipping, please take a picture of the item that has arrived in the box and with the box showing the damages. Forward these pictures to contact@fwluxe.com, so that we can ensure you get a replacement sent.

Please Note:

Merchandise soiled, mishandled, abused, laundered or missing tags is subject to refusal and will be returned at the customer’s expense.

Sale Items - Exchange/Store Credit within 7 days of Order or Delivery Date (depending on stage of order)

Shipping & Handling charges are not refundable. We do not reimburse your shipping charges for returns & exchanges.

Store credit may not be used for shipping charges.

Returns & exchanges are processed within seven (10) business days.

You will receive an email notification once your return or exchange has been processed.

Shipping Costs

Return shipping is not refunded on returns or store credit transactions.

Customs charges incurred for returns will be billed to the customer.

Domestic return shipping is also not refunded, and paid for by the customer, not Maison FW Luxe

Additional Questions

For any additional questions concerning returns, please feel free to email us at contact@fwluxe.com and we will be happy to assist you.